User Rating: 2 / 5

If the promised standard of service is not delivered, we will offer you an apology, a full explanation and a speedy and effective remedy.  When you make a complaint you will receive a sympathetic and positive response.

Informal Complaint

You are advised to bring your complaint to the attention of the official concerned and ask him or her to resolve the problem immediately.  If you do not receive any satisfaction from this, below is a formal procedure to be followed.

Formal Procedure

Level 1:  Unit Head

1. Get the details of the Head/Supervisor of the unit to register your complaint.
2. You can either lodge you complaint verbally or in writing.  Verbal complaints can be lodged on one or telephonically by dialling (053) 8382600.  Written complaints are more advisable and can be forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it. (email  address) / via suggestion boxes found in strategic points per unit or departmental on the ground floor JW Sauer Building
3. Please provide full details of the complaint
4. Provide all details that would assist when we have to contact you.  This is necessary for  follow up investigations and reporting purposes.
5. The standard for resolving complaints in thirty days (30), we will acknowledge your query within 5 days, investigate and inform you of progress in ten days.

If you are not satisfied with the response on your complaints by the Unit Head you can resort to higher authorities for possible redress.

Level 2:  Head of the Department

1. Address your complaint to the Head of Department, requesting a review of the decision of the Unit Head
2. Lodge your complaint in writing; and
3. Follow steps (c) to (e) above

Complaints Administration

1. Head of Department will ensure that the complaints procedure, more so the time-frames are strictly, adhered to.
2. Each Unit Head will be responsible for:
• Ensuring that all complaints are dealt with as per the complaints procedure;
• That staff are made aware of the complaints mechanism;
• Complaints via suggestion boxes/ emails are checked as a minimum on day 1 and day 3 of the working week
• That the time-frames in response to the complaint (s) are dealt with timeously
3. A complaints register is maintained by nominating a designated support official.  The designated support official will:
• Will record the complaint that indicates the date, summary of complaint, responsible persons;
• Access the suggestion boxes/complaint emails (if such delegations are in place)
• Maintain records of all lodged complaints.
4. Officials are responsible for:
• Comply with the set time-frames when addressing complaints;
• Make clients aware of the complaints mechanisms available within the Office of the Premier
5. Any disputes arising from the above should be directed to the Head of Department

The Department undertakes the following:

1. To acknowledge your complaint within 5 working days from the date of receipt;
2. To attach the necessary level of confidentiality to  your complaint;
3. Investigate the complaint thoroughly;
4. Provide an approximation of how long it will take to resolve the complaint;
5. To extend the necessary apology;
6. Explain fully the actions of our officials, and
7. Initiate a speedy and effective remedy

The following might be useful in dealing with a complaint

1. Your name and contact details
2. The domain (s) concerned
3. Steps you would like to see taken

You have an option of raising your complaints with the Premier.  We, however appeal to you to first utilize the process outlined above.  It is our aim to ensure a sympathetic remedy to any mistakes that might have been committed in the line of our duty.

Please direct your complaints/concerns to :
The Director General
Office of the Premier
Private Bag X5016
Kimberley
8300
(053) 8382600 Or  This email address is being protected from spambots. You need JavaScript enabled to view it.

User Rating: 5 / 5

The Premier of the Northern Cape, Dr Zamani Saul, on behalf of the Provincial Government, wishes to express our sadness on the passing of Mr Kagisho David Molusi. At this hour of great loss, our thoughts are with his family and friends and all those who have been touched by his life.

The late Mr Kagisho Molusi served Government in various capacities as a former Member of the Provincial Legislature, former Member of the Executive Council and former Executive Mayor of the Sol Plaatje Municipality. His diligence, sacrifice, hard work and respect for others never went unnoticed.

Dr Zamani Saul, on behalf of the Provincial Government and the people of the Province expresses his heartfelt condolences to the Molusi family, friends and broader community on the passing of Mr Kagisho Molusi; a remarkable man, who attributed his life to the vision of building a prosperous society.

Released by the Office of the Premier

Enquiries:
Bronwyn Thomas-Abrahams
Spokesperson
Office of the Premier
083 447 6586
This email address is being protected from spambots. You need JavaScript enabled to view it.

User Rating: 5 / 5

As a Province we have been silenced by the death of two leaders and activists that have always committed themselves to the vision of building a prosperous society. They served Government, their communities and humanity in various capacities and their diligence, sacrifice, hard work and respect for others never went unnoticed.

The late Mr Roy Olyn a former Mayor of Kai! Garib Municipality and Speaker of the ZF Mgcawu District served as the Executive Mayor of the ZF Mgcawu District Municipality at the time of his passing. Reverend Obakeng Jakkals was a well-known public servant, religious and community leader from the Frances Baard District.  The Premier of the Northern Cape, Dr Zamani Saul, on behalf of the Provincial Government and the people of the Province expresses his heartfelt condolences to the family, friends, broader community as well as the ANC on their sad passing.

The passing of these two outstanding leaders is a great loss to the people of the Northern Cape Province as a whole. Their contribution to improving the lives of the communities they served will be remembered and will form part of the rich legacy they leave behind.

Released by the Office of the Premier

Enquiries: Bronwyn Thomas-Abrahams, Spokesperson to the Premier, 083 447 6586, This email address is being protected from spambots. You need JavaScript enabled to view it.

User Rating: 5 / 5

Today is a sad day, a black Friday, as we woke up to the tragic news of the passing of the Speaker of the ZF Mgcawu District Municipality, Ms Nokhaya Mjila. As a Province we have been silenced by the death of a leader and activist that always committed herself to the vision of building a prosperous society. She served Government and the ANC in various capacities and her diligence, sacrifice, hard work and respect for others never went unnoticed.

The late Ms Mjila started her career at the ZF Mgcawu District Municipality formerly known as the Siyanda District Municipality in the administration and she later became the Executive Mayor for a while and then in 2011 she was elected Speaker of Council where she served until her untimely passing. As we mourn the death of this seasoned and grounded leader of the ANC our prayers are that peace will prevail during this time. We also request the media to exercise restraint during this tragic passing and allow the family and friends to grieve the death of their loved one. The Provincial Government remains in contact with the family and will make available information as soon as any plans pertaining to the burial are available.

The Premier of the Northern Cape, Ms Sylvia Lucas, on behalf of the Provincial Government and the people of the Province expresses her heartfelt condolences to the family, friends, broader community as well as the ANC on the tragic passing. “As a very close personal friend, sister, colleague and confidant, the passing of Ms Mjila is very personal and sad. We pray that the Almighty God grants the family patience and strength to deal with this huge loss and we trust that forgiveness and compassion accompany them on this difficult journey they embark on. This is what Nokhaya would have wanted. This is the Nokhaya I knew, respected and loved” said Premier Lucas.

Released by the Spokesperson to the Premier

Contact: Bronwyn Thomas-Abrahams, 083 447 6586, 
This email address is being protected from spambots. You need JavaScript enabled to view it.